Refund policy

Here’s a cleaner, more professional and structured version of your policy — clear, firm, but still customer-friendly 👇

At Aaraya Lifestyle, we maintain a strict Exchange Only policy. Returns and refunds are not offered.

1. Exchange Policy

We provide exchanges under the following conditions:

  • Exchange requests must be raised within 48 hours of delivery.
  • A clear and unedited unboxing video is mandatory in case of damaged or defective products.
  • Customers are strongly advised to check the size chart carefully before placing an order.

❌ Exchanges are not applicable on:

  • Sale items
  • Discounted products
  • Orders placed using coupons or gift vouchers
  • Customized or altered products

Conditions for Exchange:

  • Product must be unused and unwashed
  • Original packaging and tags must be intact
  • Items without tags will not be accepted

2. Refund Policy

We do not offer refunds.

In case of damaged products (with valid opening video), customers may choose:

  • Exchange with a different design (subject to availability), or
  • Store Credit

Store Credit Details:

  • Store credit will be shared via email as a voucher code.
  • The voucher can be redeemed at checkout under “Use Discount Code or Gift Voucher.”
  • No cash refund will be issued.

📩 For voucher-related concerns: aarayalifestyle@gmail.com

3. Reverse Pickup Facility

We offer reverse pickup for approved exchanges.

  • Reverse pickup charge: INR 200
  • A payment link will be shared by our team
  • Pickup will be scheduled only after payment confirmation

4. Express Delivery

Express delivery is available.

📲 Please WhatsApp us at +91 9724757118 to confirm product availability before placing your order.

5. Cancellation Policy

  • Prepaid orders cannot be canceled.
  • COD orders can be canceled within 24 hours of placing the order.

To request cancellation:
📲 WhatsApp: +91 9724757118
📧 Email: aarayalifestyle@gmail.com

6. Size Exchange

If the garment does not fit:

  • Size exchange requests must be raised within 48 hours of delivery
  • Courier charge for size exchange: INR 200

📧 Email: aarayalifestyle@gmail.com

7. Exchange Rejection Conditions

Exchange requests will not be accepted if:

  • The customer does not like the material or color
  • The product has been used, washed, or damaged after delivery
  • Original tags or packaging are missing

8. Sale Items

Products purchased from the SALE section are not eligible for exchange or return.

9. Out-of-Stock Exchange

If the requested exchange size or design is unavailable:

  • A credit note will be issued for future purchases
  • No refund will be provided

Contact Us

For any queries related to orders, exchanges, or store credit:

Aaraya Lifestyle
📞 +91 9724757118
📧 aarayalifestyle@gmail.com
🕒 Working Hours: 09:30 AM – 06:00 PM (Monday–Saturday)